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Missing or Lost Packages

We will not refund any customer whose order did not arrive due to an incorrect shipping address provided to us.

U.S. Orders

If your tracking states that your package has been delivered but you have not received it or it is missing, it is your responsibility to contact your local USPS carrier to report the issue and once you have done so, email us the case number and we will work with you to resolve the issue.

International Orders

For lost or missing international packages, we will offer a refund on a case by case basis. We will not refund shipping costs for any missing or lost international packages.
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